Reference

Open 388hero Terms & Conditions Before Account Access

Our Terms & Conditions explain how your 388hero account, wallet checks and lobby access work before you open an account.

Account rulesWallet conditionsAccess depends on local lawPolicy contact path

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Explore Terms Before Wallet Activity

388hero Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions set the agreement between you and us when you create, access or change an account. They explain the account details we require, the phone verification step before account access, and the checks applied when wallet activity needs confirmation. DANA, OVO, GoPay and

1
QRIS are shown as payment context, but each transaction remains subject to the account rules, recorded status and any required verification. Bank transfer and virtual account use the same policy framework. We may pause an account action while we check unclear details, duplicate account activity or
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a payment receipt. If a rule changes, we will present the updated wording through the policy area connected with your account. Access and eligibility depends on local law, and our terms apply where local law permits. Please read the current wording before opening an account or
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submitting a wallet request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP

Switch To Support When Terms Need Clarifying

A clear support route helps when a Terms & Conditions question affects your account or wallet status.

DATA AND ACCESS

Browse How We Apply These Terms

Terms & Conditions are useful only when the related account process is clear. We apply the policy to phone verification, wallet records, device access and requests to change account details, while keeping…

Account data

We use the account details you submit to apply the Terms & Conditions, confirm the phone verification step and connect a wallet or payment receipt with the correct account.

Cookies and sessions

Cookies and session records can support policy access across your phone or desktop browser. Clearing them may require you to complete the account access step again.

Account security

Keep your phone access and account credentials private. If details appear incorrect, pause account activity and contact us through the policy support route before making another request.

Record retention

We retain account, payment-status and support records for the period needed to apply the Terms & Conditions, check a request and meet applicable legal requirements.

Change requests

To request a correction to account details, identify the field that needs changing and provide the matching account reference. We may ask for phone verification before updating it.

Policy contact

Questions about data, cookies or retention belong with the policy support route. Include the exact clause or account step so our reply addresses your request directly.

Check Terms Before You Open

These questions cover the Terms & Conditions points you are most likely to check before creating an account. We keep the answers tied to the actual account flow, wallet records, device behaviour and policy contact route used on 388hero.

They cover account creation, phone verification, account access, wallet activity, payment-status checks, device sessions, policy changes and requests for help. Read the current wording before you submit an account or wallet action.

Yes. DANA and QRIS activity is handled under the account and transaction rules, including receipt matching and status checks. OVO, GoPay, bank transfer and virtual account requests follow the same policy framework.

The Terms & Conditions apply whether you use a mobile browser or desktop browser. A new device or cleared browser session may require phone verification and another account access step.

Do not submit another wallet request while the details are unclear. Contact the policy support route with the affected field and account reference; we may verify your phone before processing a correction.

Yes, access and eligibility depends on local law. Our Terms & Conditions apply where local law permits, so you should check the current policy wording before opening or using an account.

Use the policy support route and name the cookie, account record or retention clause that concerns you. Include your account reference where appropriate so we can address the correct policy request.

We present updated wording through the policy area connected with your account. Check the current Terms & Conditions before a new account, payment or access action, especially after a notice appears.

Open 388hero Terms & Conditions Before Account Access

Switch To Support When Terms Need Clarifying

Browse How We Apply These Terms

Account data

Cookies and sessions

Account security

Record retention

Change requests

Policy contact

Check Terms Before You Open

01 What do 388hero Terms & Conditions cover?

02 Do the Terms & Conditions apply to DANA and QRIS?

03 Can I access 388hero from a phone or desktop?

04 What happens if my account details are wrong?

05 Does access depend on local law in Indonesia?

06 How do I ask about cookies or stored account records?

07 How will I know when Terms & Conditions change?

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